Product Sales Policy

Prior to purchasing products from Debbie Malone (Debra Malone) trading as Between Two Worlds Pty Ltd, ABN 78 910 593 799 (we, our or us) it is your responsibility to read and agree to the below terms, conditions and commitments.

Orders

You may place an order with us as set out on the Site. Any order placed through the Site is an offer by you to purchase a particular product or products (including digital content) for the price notified (including the delivery and other applicable charges and taxes) at the time you place your order.

It is your responsibility to check the order details, including product and pricing, before you complete your order on our Site.

When you order and pay on the Site and your payment has been validated, we will provide you with an order summary, containing the order ID, the shipping and billing addresses and a description of what was ordered.

Prices for our products are subject to change without notice. We shall not be liable to you for any third-party modification, price change, suspension or discontinuance of any product or Service. All descriptions of products are subject to change without notice.

We make every effort to display as accurately as possible the colours and images of our products that appear on our Site. We cannot guarantee that your device’s colour display will be accurate.

Payments for Orders

You agree to pay the purchase price specified on the Site at the time that you place your order for the purchase of a product, plus any applicable delivery and insurance charges based on the delivery options selected by you. All amounts are stated in Australian dollars. All purchase prices include Australian GST (where applicable). Delivery and any insurance charges will be separately shown. GST means GST as defined in the A New Tax System (Goods and Services Tax) Act 1999 (Cth) as amended from time to time or any replacement or other relevant legislation and regulations.

You must pay for the product using one of the methods set out on the Site, or any other payment method we may make available. Your payment will be processed upon receipt of your order. If your payment is not able to be successfully processed then your order may be cancelled. By making payment through a third-party payment processor, you accept the applicable terms and conditions.

In the absence of fraud or mistake, all payments made are final. If you make a payment by debit card or credit card, you warrant that the information you provide to us is true and complete, that you are authorised to use the debit card or credit card to make the payment, that your payment will be honoured by your card issuer, and that you will maintain sufficient funds in your account to cover the fees.

Delivery

Location: We will deliver the product to the place of delivery you specify when making your order. It is your responsibility to ensure the shipping address is correct to avoid being charged for redelivery. Please note that delivery outside of Australia may incur additional shipping costs or taxes. For international delivery, please email [email protected] for a postage and handling quote.

Cost: Packaging and shipping prices are additional and set when you are placing your order on the Site. We may offer free shipping, flat rate shipping, or any other shipping offer from time to time.

Timing: All delivery periods displayed on the Site are estimates only, based on the information provided by the delivery company.

Change: If you are not available to take delivery on the delivery date, you may be charged a delivery fee for each additional attempt for delivery.

Title and Risk

Title to the products will remain with us until you have paid us the price in full in accordance with the Terms. Until title passes, you must not do anything which seeks to create an encumbrance, lien, charge or other interest in or over the products. Risk in the products will pass to you as soon as they are purchased by you. Title to the products will remain with us until you have paid us the price in full in accordance with the Terms. Until title passes, you must not do anything which seeks to create an encumbrance, lien, charge or other interest in or over the products. Risk in the products will pass to you as soon as they are purchased by you.

Damaged Goods

In the event that any product arrives damaged or is faulty or defective in any way, you must report this to us immediately and within 24 hours of delivery being made. In such an event, we reserve the right to offer a replacement or refund in our sole discretion.

Discount Codes and Promotions

We may from time to time offer promotional discount codes, which may be applicable to products on the Site, and must be entered at the time of submitting your Order. The conditions of use relating to any discount code will be specified at the time that it is issued and any promotional offers are subject to availability of stock.

Refunds for Change of Mind

We do not provide refunds for any of our products, including Digital Content, for change of mind or other circumstances, including, in the case of Digital Content, due to incompatibility with your computer software, hardware or systems or your lack of computer literacy skills.

Last Update: 2 February 2024