Combined Policies

Terms and Conditions

WEBSITE TERMS OF USE

Debbie Malone (Debra Malone) trading as Between Two Worlds Pty Ltd, ABN 78 910 593 799 (we, our or us) operates this website (Site). The domain address of the Site is: https://debbiemalone.com and it may also be available through other addresses or channels.

You agree to be bound by these Terms

By using our Site, you agree to be bound by these Site terms of use (Terms) and the Privacy Policy available on our Site. Please read these Terms and if you don’t agree to them, then you should stop using our Site at once.

When we can change these Terms

We may change these Terms and anytime by publishing the varied terms on our Site. Make sure you come back and check the Terms on a regular basis to ensure you are up to date with the current Terms.

Changes to the Site

Materials and information on this Site (Content) are also subject to change without notice. While we try to keep our Site current, we do not make any promises or undertake to keep our Site up-to-date and are not liable if any Content is inaccurate or out-of-date.

The way in which you use the Site

You have no ownership in the Site. We own the Site and grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use the Site.

You may not use the Site in any other way without our agreement in writing. All other uses of this Site must be in accordance with these Terms.

We do not permit you to:

copy Content or any other details on our Site;
use or copy our Site or Content in any way that competes with our business; or
breach our copyright or other intellectual property in the Site.

Behaviour on the Site

When you use our Site, we expect you to abide by a clear standard of behaviour. You must not do, or attempt to do anything:

that is unlawful;
prohibited by law
we would reasonably consider inappropriate; or
that might bring our Site or us into disrepute.

This includes (without limitation):

anything that would breach the privacy of an individual;
using our Site to defame, harass, threaten, menace or offend any person;
interfering with any user using our Site;
tampering with or modifying our Site;
intentionally transmitting viruses to our Site;
intentionally transmitting disabling or damaging features to our Site;
interfering with our Site, including the use of Trojan horses, viruses, piracy or programming routines that may damage our Site;
using our Site to send unsolicited email messages; or
assisting a third party to do any of the above.

Information only

The content on our Site provides a summary and general overview of our business and the things we do. The information we provide does not create a client relationship with you. While the information may be helpful to you, it is not intended to be comprehensive or specific, and we do not have any obligation to you in this regard.

Disclaimer

We use reasonable commercial efforts to ensure the accuracy and completeness of the Content on our Site. However, to the maximum extent permitted by law, we make no representation, warranty or guarantee with respect to the Content or the likely outcomes you will get if you action the information on our Site and apply it to your situation or life. You should always get professional advice about your circumstances from an appropriate professional.

Intellectual Property rights

Unless we state otherwise on the Site, we own or licence all rights, title and interest (including intellectual property rights) in our Site and Content.

Your use of our Site and your use of and access to the Content does not grant to you or transfer any rights, title or interest in relation to our Site or our Content. You must not:

copy or use any Content from our Site (in whole or part);
reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or
breach any intellectual property rights connected with our Site or our Content, including (without limitation) altering or modifying any of our Content, causing any of our Content to be framed or embedded in another website or platform, or creating derivative works from our Content.

Third party sites

Our Site may contain links to websites operated by third parties (Third Party Sites). Unless stated on our Site, we are not responsible for the content on Third Party Sites. Further, we do not control, endorse or approve any Third Party Sites.

Content you upload to our Site

We encourage you to interact with our Site. We may permit you to post, upload, publish, submit or send (upload) information and content to our Site (User Content).

If you upload User Content to our Site, you grant us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence for the User Content. This means we are able to use, view, copy, adapt, modify, distribute, licence, transfer, communicate, display, publicly perform, transmit, stream, broadcast, access, or otherwise use the User Content on, through or by means of our Site.

You agree that you are responsible for all User Content that you upload and warrant that:

you are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in the User Content (as contemplated by these Terms); and
the User Content, your upload of the User Content or our use of it on, through or by means of our Site will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

We do not endorse or approve, and are not responsible for, any User Content. We may, at any time remove any User Content you upload at our discretion.

Warranties and disclaimers

To the maximum extent permitted by law, we make no representations or warranties about our Site or Content, including (without limitation) that:

it is complete, accurate, reliable, up-to-date and suitable for any particular purpose;
you will have uninterrupted access;
it will be error-free or free from viruses; or
our Site will be secure.

You read, use and act on our Site and our Content at your own risk.

Limited Liability

To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, however it arises, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our Site and/or our Content and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that our Content is incorrect, incomplete or out-of-date.

Indemnity

To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligation under these Terms, and continues after these Terms end. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.

Removing our Site (or your access to it)

We may, at any time and without notice to you, discontinue our Site, in whole or in part. We may also exclude any person (including you) from using our Site, at any time at our discretion. We are not responsible for any loss, damage or Liability you may suffer arising from or in connection with any such discontinuance or exclusion.

Termination

These Terms are effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.

What happens if part of these Terms is not right?

If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.

The law that applies to these Terms

The laws of New South Wales (NSW), Australia, govern these Terms. If you access our Site throughout Australia or overseas, we make no representation that our Site complies with the laws (including intellectual property laws) of any State outside NSW and/or country outside Australia. If you access our Site from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.

Last update: 31 December 2022

PRIVACY POLICY

We are passionate about protecting your privacy and personal information. This Privacy Policy tells you how we use your information. We collect your information offline or online through our website: https://debbiemalone.com (Site).

In this Privacy Policy we, us or our means Debbie Malone (Debra Malone) trading as Between Two Worlds Pty Ltd ABN 24 772 620 561.

Types of personal information

The types of personal information we may collect about you include:

your name, images and complete contact details;
your age and/or date of birth;
your credit card or payment;
any customer survey results and customer service history;
information about your access and use of our Site;
additional personal information that you provide to us; and
any other personal information requested by us and/or provided by you or a third party such as Google or our third party payment processor.

Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes:

to enable you to access and use our Site;
to contact and communicate with you;
for internal record keeping, administrative purposes, invoicing and billing purposes;
for analytics, market research and business development;
for advertising and marketing;
to comply with our legal obligations and resolve any disputes that we may have; and
to consider an employment application.

Disclosure of personal information to third parties

We may disclose personal information to:

third party service providers for the purpose of enabling them to provide their services;
our employees and contractors;
our existing or potential agents or business partners;
sponsors or promoters of any competition we run;
anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia; and
third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia.

By providing us with personal information, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with the Privacy Act (Act) and the Australian Privacy Principles (APPs).

Note the Act and the APPs may not regulate third parties overseas. If any third party engages in any act or practice that contravenes the APPs, it would not be accountable under the Act.

How we treat personal information that is also sensitive information

Information classified as “Sensitive information” has a higher level of protection under the APPs.

Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.

Provided you consent, your sensitive information (if we hold any) may only be used and disclosed for purposes relating to the primary purpose for which the sensitive information was collected. Sensitive information may also be used or disclosed if required or authorised by law.

Your rights and controlling your personal information

Choice and consent: By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you wish to make a complaint about how we have handled your personal information, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Deletion: You can request for the erasure or deletion of your personal information by contacting us using the details below. The deletion of personal information will only be carried out subject to applicable laws. The deletion of personal information will only apply to personal information being held by us at the time your request is received.

Overseas transfer

Your personal information may be transferred to an overseas jurisdiction with substantially similar data protection laws such as the United States of America, the United Kingdom or countries within the European Union (EU). These countries have data protection laws, which protect personal information in a way that is at least substantially similar to APPs and there will be mechanisms available to you to enforce protection of your personal information under that overseas law.

We do not require the overseas recipients to comply with the APP and we will not be liable for a breach of the APP if your personal information is mishandled.

GDPR

In some circumstances, the European Union General Data Protection (GDPR) provides additional protection to individuals located in Europe. Where this is the case, there may be additional rights and remedies available to you under the GDPR if your personal information is handled in a manner inconsistent with that law.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies, web beacons and Google analytics

We may use cookies and web beacons on our Site from time to time.

While cookies don’t tell us your email address, they do allow third parties, like Google and Facebook, to track you as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

Web beacons monitor your behaviour on our Site and collect data about your web page viewing.

We also use Google Analytics to collect and process data from time to time.

Links to other websites

We do not have any control over Third Party Websites and we are not responsible for the protection and privacy of any personal information that you provide whilst visiting them. Third Party Websites are not governed by this Privacy Policy, even if you followed a link from our website to the Third Party Website.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by it on our Site. Check back to find the current Privacy Policy.

Last update: 23 March 2025

Booking Terms and Conditions

Thank you for your interest in making a booking!

Debbie Malone (Debra Malone) trading as Between Two Worlds Pty Ltd ABN 24 772 620 561 (we, our or us) provides psychic reading services, which may include but is not limited to mediumship and clairvoyance, clairsentience, and clairaudience sessions (Reading).

By making a booking for a Reading with us (Booking) and paying for that Reading, you agree to be bound by the terms and conditions for Readings set out below (Terms). It is your responsibility to review these Terms prior to making a Booking. We reserve the right to amend these Terms at any time and will provide the most recent version on our website at www.debbiemalone.com (Website).

Bookings

You may make a Booking in accordance with the booking process and price set out on our Website. In making a Booking, you agree that:

you are over 18 years of age
you are aware that Bookings are available during Australian Eastern Standard Time business hours only.
you must pay the price for your Booking and any credit card surcharge or administration fees as specified on our Website in advance. Payment must be received and cleared no later than 24 hours prior to the Booking or the Booking will be cancelled
payments may be made through a third-party payment processor or by any other payment method set out on our Website. The payment method you choose may be subject to additional terms and conditions imposed by the applicable third-party payment processor; and
Booking prices may be subject to change at any time and at our sole discretion.

Refunds & Cancellation

We do not provide refunds once you have paid for your Reading, except in line with our Satisfaction Guarantee. However, if you provide us with a minimum of 48 hours’ notice prior to the Reading you will be able to reschedule your Reading. We reserve the right to charge a minimal administrative fee for any such rescheduling. If you are late for your Reading, this will result in time being forfeited from your Reading. If we are unable to connect with you within 15 minutes of your scheduled time, it will be treated as a missed Booking and your payment forfeited in line with our Cancellation Policy.

Satisfaction Guarantee

During the first 10 minutes of the Reading, if either party determines a suitable connection has not been established, the Reading will be ended, and a full refund provided. If the Reading exceeds 10 minutes, it is agreed that a satisfactory service has been provided and no refund will be provided under any circumstance.

Right to Reschedule

We reserve the right to reschedule your Reading due to unforeseen circumstances such as our illness. In the event that we reschedule your Reading under this clause, we will do so with no further cost to you and will use best endeavours to reschedule at a time and date that is convenient to you.

Recording

We do not permit recording, filming or otherwise capture of Readings.

Client Acknowledgements

You warrant that:

you will attend your Reading punctually
you will behave in an appropriate manner towards us, with decency and respect
you provide us with the Booking checklist items, provided to you at the time of scheduling, at least 48 hours prior to the Reading. If your information is not provided within this timeframe, your Reading will be cancelled and rescheduled to a later date
the information you provide to us is true, correct and complete
For Phone, Skype and Zoom Readings:

a working phone number and/or video caller ID is provided. International dialling codes must be provided for overseas Bookings
your internet connection is fast and reliable
you have a functioning web camera and microphone
you are fully competent in the use of the chosen platform

you will not record, film or otherwise capture the Reading
you will be the only person in attendance for the Reading with no other persons sitting in or listening in to the Reading
you will cooperate throughout the Reading and not perform any acts or omissions which may interfere with the Reading
you will complete your Reading on time. Debbie consults with clients back-to-back. If you require additional Reading time, another session must be booked, for a future date

At our discretion, we may temporarily or permanently suspend the Reading and your access to our Website if we deem your conduct or behaviour to be inappropriate, the request for the Reading is inappropriate, improper or unlawful or the working relationship has broken down. No refund will be provided if your Reading is terminated under these circumstances.

Limitation of Liability

We cannot guarantee you will be satisfied with the accuracy, content or outcome of your Reading. When you request, pay for and attend a Reading you acknowledge and agree that we do not guarantee that the Reading will meet your requirements, that any intended or hoped for result or outcome will be achieved from the Reading and that we are not liable for any death, personal injury, damage, expense, liability or other loss that results from a Reading or actions you take following a Reading.

Subject to the below, any condition or warranty which would otherwise be implied in these Terms are excluded. Our liability for breach of a guarantee conferred by the Australian Consumer Law is limited, in the case of services, to any one of the following as determined by us:

the supplying of the services again; or
the payment of the cost of having the services supplied again.

If there is a problem with the Reading or our services caused by a breach of these Terms by us (Omission), and you have notified us within 24 hours, then to the maximum extent permitted by law our liability arising from, or in connection with, the Omission will be limited to the face value of the booking purchased by you.

Disclaimer

You agree for us to carry out your Reading on the following basis:

we do not guarantee any specific readings or outcomes with respect to our Readings, or that you will be satisfied with what you are told during your Reading;
we will gain insight to your life using psychic and/ or energy awareness. We will not provide guidance on medical issues. We will not discuss matters relating to missing persons or unsolved crimes unless with the investigating law enforcement authorities. The Reading provided to you is for guidance only rather than any other type of advice; and
what you decide to do with the information provided during a Reading is entirely at your discretion and we have no liability for your actions following a Reading. Any questions that we answer for you should never be regarded as medical, legal, financial, psychological, business or accounting advice (Professional Advice). If the Reading brings up any of those issues for which you need Professional Advice, we recommend you seek the advice from a relevant qualified professional.

Workshops and Retreats

Cancellations for workshops and retreats will incur a 50% administrative fee if cancelled less than 3 weeks, but more than 14 days prior to the event. NO REFUND will be available for cancellations less than 14 days prior to the event. NO REFUND will be given once you have begun the workshop/s or attended the retreat.

Entire Agreement

These Terms contain the entire understanding and agreement between us in respect of its subject matter.

Severance

If any provision of these Terms are held to be void, invalid, illegal or unenforceable, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or that part of that provision) will be severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in this Terms.

Jurisdiction

Product Sales

Prior to purchasing products from Debbie Malone (Debra Malone) trading as Between Two Worlds Pty Ltd, ABN 24 772 620 561 (we, our or us) it is your responsibility to read and agree to the below terms, conditions and commitments.

Orders

You may place an order with us as set out on the Site. Any order placed through the Site is an offer by you to purchase a particular product or products (including digital content) for the price notified (including the delivery and other applicable charges and taxes) at the time you place your order.

It is your responsibility to check the order details, including product and pricing, before you complete your order on our Site.

When you order and pay on the Site and your payment has been validated, we will provide you with an order summary, containing the order ID, the shipping and billing addresses and a description of what was ordered.

Prices for our products are subject to change without notice. We shall not be liable to you for any third-party modification, price change, suspension or discontinuance of any product or Service. All descriptions of products are subject to change without notice.

We make every effort to display as accurately as possible the colours and images of our products that appear on our Site. We cannot guarantee that your device’s colour display will be accurate.

Payments for Orders

You agree to pay the purchase price specified on the Site at the time that you place your order for the purchase of a product, plus any applicable delivery and insurance charges based on the delivery options selected by you. All amounts are stated in Australian dollars. All purchase prices include Australian GST (where applicable). Delivery and any insurance charges will be separately shown. GST means GST as defined in the A New Tax System (Goods and Services Tax) Act 1999 (Cth) as amended from time to time or any replacement or other relevant legislation and regulations.

You must pay for the product using one of the methods set out on the Site, or any other payment method we may make available. Your payment will be processed upon receipt of your order. If your payment is not able to be successfully processed then your order may be cancelled. By making payment through a third-party payment processor, you accept the applicable terms and conditions.

In the absence of fraud or mistake, all payments made are final. If you make a payment by debit card or credit card, you warrant that the information you provide to us is true and complete, that you are authorised to use the debit card or credit card to make the payment, that your payment will be honoured by your card issuer, and that you will maintain sufficient funds in your account to cover the fees.

Delivery

Location: We will deliver the product to the place of delivery you specify when making your order. It is your responsibility to ensure the shipping address is correct to avoid being charged for redelivery. Please note that delivery outside of Australia may incur additional shipping costs or taxes, as set out on the Site.

Cost: Packaging and shipping prices are additional and set when you are placing your order on the Site. We may offer free shipping, flat rate shipping, or any other shipping offer from time to time.

Timing: All delivery periods displayed on the Site are estimates only, based on the information provided by the delivery company.

Change: If you are not available to take delivery on the delivery date, you may be charged a delivery fee for each additional attempt for delivery.

Title and Risk

Title to the products will remain with us until you have paid us the price in full in accordance with the Terms. Until title passes, you must not do anything which seeks to create an encumbrance, lien, charge or other interest in or over the products. Risk in the products will pass to you as soon as they are purchased by you. Title to the products will remain with us until you have paid us the price in full in accordance with the Terms. Until title passes, you must not do anything which seeks to create an encumbrance, lien, charge or other interest in or over the products. Risk in the products will pass to you as soon as they are purchased by you.

Damaged Goods

In the event that any product arrives damaged or is faulty or defective in any way, you must report this to us immediately and within 24 hours of delivery being made. In such an event, we reserve the right to offer a replacement or refund in our sole discretion.

Discount Codes and Promotions

We may from time to time offer promotional discount codes, which may be applicable to products on the Site, and must be entered at the time of submitting your Order. The conditions of use relating to any discount code will be specified at the time that it is issued and any promotional offers are subject to availability of stock.

Refunds for Change of Mind

We do not provide refunds for any of our products, including Digital Content, for change of mind or other circumstances, including, in the case of Digital Content, due to incompatibility with your computer software, hardware or systems or your lack of computer literacy skills.

Refer-a-Friend Competition – Terms & Conditions

Terms & Conditions
By entering this Refer-a-Friend competition, you agree to the following:

Both the referrer and the referred friend must be subscribed to Debbie Malone’s newsletter at the time of the draw to be eligible.
The competition is open to individuals aged 18 and over.
Only one entry per referral will be accepted. Multiple entries are allowed for multiple referrals.
The prize consists of two free 30-minute psychic readings (one for the referrer and one for their friend), valued at AUD $290 each.
The prize is non-transferable, non-exchangeable, and not redeemable for cash.
Winners will be selected at random and notified via email.
Readings will be scheduled at mutually agreed times via Zoom or phone.
The winner will be announced on April 24th, 2025.
By participating, you agree to be contacted by Debbie Malone for relevant updates and offerings.
This competition is in no way sponsored, endorsed, administered by, or associated with any third-party platforms.
The prize is valid until 24th July, 2025. If not used prior to this date the prize is null and void.

Debbie reserves the right to modify or cancel the competition if necessary. All guidance offered in the prize readings is for spiritual and inspirational purposes only.

Terms and Conditions

Refer-a-Friend Competition – Terms & Conditions

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